Last updated: July 11, 2023
This Return Policy governs the process for returning products purchased from NinetyNine (referred to as “we,” “us,” or “our”) through our website: www.ninetynine.lk (referred to as the “Website”). We want to ensure your satisfaction with our products, and we strive to provide a straightforward and transparent return process. By making a purchase on our Website, you agree to the terms and conditions outlined in this Return Policy.
- Returns Eligibility:
1.1 Damaged or Defective Products:
If you receive a product that is damaged or defective, please contact our customer support within 48 hours of receiving the item. We will assess the issue and provide you with instructions on how to proceed with the return.
1.2 Incorrect Product:
In the event that you receive an incorrect product that does not match your order, please notify our customer support within 48 hours of receiving the item. We will guide you through the return process and ensure that you receive the correct product as soon as possible.
1.3 Change of Mind:
We understand that your preferences may change, and in such cases, we offer a return option for products that are unused, unopened, and in their original condition. However, please note that certain products may be non-returnable or subject to specific conditions due to hygiene or safety reasons (e.g., intimate apparel, personal care items, etc.).
- Return Process:
To initiate a return, please contact our customer support within the applicable timeframe mentioned in Section 1. Provide the order details, reason for the return, and any supporting evidence, such as photographs for damaged or defective products.
2.2 Return Authorization:
Once your return request is approved, we will provide you with a Return Authorization (RA) number and any additional instructions for the return. Please ensure that the RA number is clearly marked on the packaging when returning the product.
2.3 Packaging and Condition:
When returning the product, ensure it is securely packaged in its original packaging or a suitable alternative to prevent any damage during transit. The product should be in its original condition, with all tags, labels, accessories, and documentation included.
2.4 Return Shipping:
You are responsible for arranging and covering the return shipping costs unless the return is due to a damaged, defective, or incorrect product. We recommend using a trackable shipping method to ensure the safe return of the item. Please retain the shipping receipt and tracking information until the return process is complete.
- Refunds and Exchanges:
3.1 Refund Processing:
Upon receiving the returned product and verifying its condition, we will process the refund according to the original payment method used for the purchase. Please note that the refund may take a few business days to appear in your account, depending on your financial institution.
If you are eligible for an exchange (e.g., due to receiving an incorrect product), we will arrange for the correct item to be shipped to you once the return is processed.
- Non-Returnable Items:
Certain products may be non-returnable or subject to specific conditions due to hygiene or safety reasons. These include, but are not limited to, intimate apparel, personal care items, and perishable goods. Please refer to the product description or contact our customer support for further information before making a purchase.
- Contact Us:
If you have any questions, concerns, or inquiries regarding our Return Policy or the return process, please contact our customer support at [email address] or through our contact form on the Website.
Please note that this Return Policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.
By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Return Policy.